Refund policy

Final Sale Policy

Due to the nature of alcoholic beverages, all sales are final except when:

An item arrives damaged in transit.
You receive an item different from the item ordered.
We authorize a return or other remedy.
A return or refund is required by applicable law.

We do not accept returns or provide refunds because of a change of mind, personal taste, duplicate purchase, unwanted gift, or failure to review the product description before ordering.

Allocated, limited-release, special-order, personalized, and clearance products are final sale unless they arrive damaged or incorrect.

Damaged or Incorrect Items

Shipping damage and incorrect items must be reported within 48 hours of delivery.

Contact us at support@dewinespot.co and provide:

• Your name and order number.
• A description of the problem.
• Clear photographs of the product.
• Photographs of the shipping box and packaging.
• Photographs of the shipping label.
• Photographs showing any visible leakage, breakage, or damage.

Please retain the product, bottle, packaging, shipping box, and label until we confirm that they may be discarded. Carriers may require these materials when reviewing a shipping claim.

Failure to report the issue within 48 hours or failure to retain the product and packaging may prevent us from verifying the claim or obtaining reimbursement from the carrier.

Available Remedies

After reviewing an eligible claim, we may provide an appropriate remedy, including:

• A replacement of the same item, subject to availability.
• A comparable replacement approved by you.
• Store credit.
• A refund to the original payment method.
• A partial refund when only part of an order is affected.

Limited and allocated products may not be replaceable. When an identical replacement is unavailable, we may offer store credit, a refund, or another reasonable resolution.

Approval of a claim does not guarantee a particular remedy. The remedy will depend on product availability, the circumstances of the claim, carrier requirements, and applicable law.

Incorrect Items

Do not open or consume an item that you believe was shipped incorrectly.

Contact us within 48 hours of delivery. We will provide instructions regarding whether the item must be returned, collected, or otherwise handled.

We will cover reasonable return-shipping costs for an incorrect item when we require its return and confirm that the error was ours. We might also offer a discretionary discount to keep the shipment.

Product Condition and Natural Variation

Wine and spirits may vary naturally between bottles and releases. Differences in flavor, aroma, color, sediment, fill level, cork condition, wax, labels, packaging, or cosmetic appearance do not necessarily indicate that a product is defective.

Product photographs are illustrative. Packaging, labels, vintages, proof statements, bottle designs, and gift boxes may change unless a specific version is expressly guaranteed in the product description.

Contact us promptly when you believe a product has a genuine quality defect. Do not discard or consume the product while a claim is under review.

Corked or Defective Wine

Claims involving corked or otherwise defective wine will be reviewed individually.

Contact us promptly after opening the bottle and retain the bottle, cork, contents, and proof of purchase. We may require the bottle to be returned to the store before determining whether a replacement, credit, or refund is appropriate.

Normal bottle variation, personal preference, or disagreement with published tasting notes does not constitute a defect.

Weather-Related Damage

Extreme temperatures can affect wine and other temperature-sensitive products.

When you request shipment during extreme heat, freezing temperatures, severe weather, or after we recommend delaying shipment, you accept the risk that weather or carrier delays may affect product quality.

Weather-related claims will be reviewed individually and are not automatically eligible for replacement or refund.

Delivery Failures and Refused Packages

Shipping charges and carrier fees are non-refundable when a package is:

• Refused by the recipient.
• Returned after unsuccessful delivery attempts.
• Undeliverable because of an incorrect or incomplete address.
• Unclaimed or held beyond the carrier’s permitted period.
• Returned because no eligible adult was available to sign.
• Returned because the recipient could not provide valid age identification.

Any carrier return fees, address-correction charges, reshipping costs, or related expenses may be deducted from an available refund or charged before reshipment.

Alcoholic-beverage shipments cannot be left unattended and require an eligible adult recipient.

Lost or Missing Shipments

Contact us promptly when tracking indicates that a shipment may be lost or when a package is marked delivered but cannot be located.

We may require you to:

• Check the delivery location and surrounding area.
• Confirm the shipping address.
• Check with household members, neighbors, building personnel, or receiving departments.
• Wait for a carrier’s required investigation period.
• Complete a statement or carrier claim form.

Refunds and replacements are not issued while an active carrier investigation is pending. The available resolution will depend on the investigation, product availability, shipping protection, and applicable circumstances.

Order Cancellations

Contact us immediately when you need to request a cancellation.

We may cancel an order that has not entered processing or fulfillment. Once an order has been processed, packed, transferred to a fulfillment partner, or shipped, it cannot normally be canceled.

Submitting a cancellation request does not guarantee cancellation.

Refund Processing

Approved refunds are issued to the original payment method unless another resolution is agreed upon.

Processing times vary by bank, card issuer, and payment provider. Original shipping, handling, adult-signature, insurance, customs, and expedited-delivery charges are non-refundable unless the refund results from an error by De Wine Spot or applicable law requires otherwise.

International Orders

International customers are responsible for customs clearance, duties, taxes, import restrictions, and destination-country requirements.

Shipping charges and related fees are non-refundable when a shipment is refused, rejected, abandoned, seized, destroyed, or returned because of customs requirements, local law, unpaid charges, or the recipient’s failure to accept delivery.

Abuse and Fraud Prevention

We reserve the right to deny claims that contain materially false or misleading information, show evidence of alteration or misuse, involve repeated or suspicious activity, or cannot reasonably be verified.

Nothing in this policy limits rights that cannot legally be waived.

Contact Us

Send refund, damage, and order-issue requests to:

De Wine Spot, Inc.
428 Lorimer Street
Brooklyn, NY 11206
United States

Email: support@dewinespot.co
Telephone: +1 718-388-9463